We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process.
Returns: Items may be returned within [X days] of delivery in their original condition and packaging. Proof of purchase is required.
Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within [X business days].
Exchanges: If you received a defective or damaged item, we will gladly exchange it for the same product at no additional cost.
Non-Returnable Items: Certain products such as [list items, e.g., perishable goods, custom-made items, digital downloads] cannot be returned.
Shipping Costs: Return shipping costs may be the responsibility of the customer unless the return is due to our error (wrong, defective, or damaged item).
If you have any questions or need to initiate a return, please contact us at [your contact information].